{"collectionById":{"0472d1bc-b391-4bd7-a999-c1f37216e464":{"id":"0472d1bc-b391-4bd7-a999-c1f37216e464","name":"Projecten","fieldSchemas":[{"id":"025af902-370b-4e53-971f-79a911bd7495","name":"De Uitdaging","type":"rich_text"},{"id":"6f4a3fad-3bd1-419b-8b39-37dbbd3dbba4","name":"Title","type":"plain_text","role":"primary"},{"id":"83012383-ff8a-4afe-a22c-290509368988","name":"Slug","type":"slug","role":"slug"},{"id":"34e75f38-b9b8-4111-9aef-ac0caeb5503f","name":"Opdrachtgever (Team/Afdeling)","type":"plain_text"},{"id":"ab7375dd-e22f-4144-a90d-1e79af5512bd","name":"Wat we opleverden/Hoe we dat aanpakken","type":"rich_text"},{"id":"c882751b-2a0c-44dd-8df7-ab17b0e299cf","name":"Sub Title","type":"plain_text"},{"id":"19d4d4b5-f09f-40dc-aac8-c95153a4a816","name":"Opdrachtgever (Rol)","type":"plain_text"},{"id":"aad455e3-7284-449a-908e-8d7b560adcb6","name":"Designer","type":"plain_text"},{"id":"1b5d892b-b21e-4112-80d8-33fbf635f7b7","name":"Links","type":"rich_text"},{"id":"d5e0f169-689f-4001-8566-e3ca84b291f0","name":"Bottom Image 1","type":"image"},{"id":"128c8bcc-19b7-4058-bb74-a20f1d460f12","name":"Opdrachtgever (Persoon)","type":"plain_text"},{"id":"f4a83fae-1965-40b5-9101-f7280baf23be","name":"Directie","type":"plain_text"},{"id":"85395503-fe8d-4613-ae68-9f3d49114013","name":"Quote","type":"plain_text"},{"id":"9ec6e1e5-2ca0-4ec8-a9bf-ca1159b319ba","name":"Inleiding","type":"rich_text"},{"id":"36fd1bc2-3867-4134-a706-163e80bc418a","name":"Gallery Image 1","type":"image"},{"id":"ab51b044-72cf-4876-891c-399d936f3db0","name":"Bottom Image 2","type":"image"},{"id":"44d1871c-41ce-4526-b491-8dccb1e460cb","name":"Gallery Image 4 (optional)","type":"image"},{"id":"54d6a9d2-7279-4b79-b320-5fabfc4a8a5c","name":"Gallery Image 2","type":"image"},{"id":"f29f9a9b-923f-4988-9adb-2f219d7a8be2","name":"Bottom Image 3 (optional)","type":"image"},{"id":"134097e7-f96c-458a-ab0a-574591607857","name":"Gallery Image 3 (optional)","type":"image"}],"itemById":{"954bde95-e48a-416b-b22a-b3f66cde957f":{"id":"954bde95-e48a-416b-b22a-b3f66cde957f","index":"$","collectionId":"0472d1bc-b391-4bd7-a999-c1f37216e464","fields":[{"id":"24f6b672-401e-499d-b773-d91f27437862","value":"Van ‘instroomproces’ naar een warm onthaal","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"6f4a3fad-3bd1-419b-8b39-37dbbd3dbba4"},{"id":"c069a343-49da-4516-831d-a81cb90c554d","value":"{\"root\":{\"children\":[{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1}}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"1b5d892b-b21e-4112-80d8-33fbf635f7b7"},{"id":"583725ad-6b1f-46d3-919b-3a2dd560c358","value":"team Verbeteraanpak Ketenproces Instroom en Opgave IDU","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"34e75f38-b9b8-4111-9aef-ac0caeb5503f"},{"id":"67b61283-e6b2-4674-a888-89e3e4f3bf32","value":"P\u0026O","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"f4a83fae-1965-40b5-9101-f7280baf23be"},{"id":"bff0ddd6-9a6e-4f9d-8b6f-5881e7d6f862","value":"“Er heerste een gevoel van verbinding in de zaal toen het narratief werd voorgelezen: nu weet iedereen waar we het voor doen! De mindset om de medewerker echt centraal te zetten is aangezet.”","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"85395503-fe8d-4613-ae68-9f3d49114013"},{"id":"97f5fb27-86f0-476a-baec-a08793f59349","value":"Coco-Sue Waterland, Mariëtte Klunder","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"aad455e3-7284-449a-908e-8d7b560adcb6"},{"id":"1e9d83ab-2b18-4ec3-94dc-757379c8f358","value":"i-lead van de opgave","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"19d4d4b5-f09f-40dc-aac8-c95153a4a816"},{"id":"36a47cc1-aaba-4d24-a284-45bdbade2a0d","value":"{\"image\":\"72e1c9c4202f60a7e1f18be12041ee34372722de\",\"imageThumbnail\":\"3712dc70efa28b6f29ff7a598b8129e00cd4bfa1\",\"originalImageHeight\":738,\"originalImageWidth\":1306,\"altText\":\"\",\"fileName\":\"AVDAC_5.png\"}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"d5e0f169-689f-4001-8566-e3ca84b291f0"},{"id":"b1aeb8ec-73b4-45d3-ace7-34efcf7133a0","value":"{\"image\":\"d573a3cf5dbf0d349b20852088f530473c3506c5\",\"imageThumbnail\":\"d573a3cf5dbf0d349b20852088f530473c3506c5\",\"originalImageHeight\":857,\"originalImageWidth\":571,\"altText\":\"\",\"fileName\":\"AVDAC_3.jpg\"}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"54d6a9d2-7279-4b79-b320-5fabfc4a8a5c"},{"id":"b999a1dc-a36b-48f4-aea8-63400931aa54","value":"{\"image\":\"06e38a89b769a462d263ccc27c6ef8f1f3c90fc2\",\"imageThumbnail\":\"06e38a89b769a462d263ccc27c6ef8f1f3c90fc2\",\"originalImageHeight\":857,\"originalImageWidth\":571,\"altText\":\"\",\"fileName\":\"AVDAC_4.jpg\"}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"134097e7-f96c-458a-ab0a-574591607857"},{"id":"97b38ece-7df4-4b8a-8f01-1f77e51ffe03","value":"{\"image\":\"6b1dc8acb36b9daee457b82ba3fab67658b73b9e\",\"imageThumbnail\":\"6b1dc8acb36b9daee457b82ba3fab67658b73b9e\",\"originalImageHeight\":857,\"originalImageWidth\":571,\"altText\":\"\",\"fileName\":\"AVDAC_2.jpg\"}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"36fd1bc2-3867-4134-a706-163e80bc418a"},{"id":"98e84d0b-580e-4bc5-bad5-bda9daf80db9","value":"{\"image\":\"97c85cf3e3b4bbd7d3cc5d2d6a76e369ed62ed14\",\"imageThumbnail\":\"8d0ef8dcf2c684ce26cdd12ae82dc0b1c3bbb9d5\",\"originalImageHeight\":836,\"originalImageWidth\":1184,\"altText\":\"\",\"fileName\":\"Nieuwe medewerkersreis-11 1.jpg\"}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"f29f9a9b-923f-4988-9adb-2f219d7a8be2"},{"id":"7b2c2460-c48b-4f1e-850c-b6a760c69f56","value":"{\"image\":\"88e8b06fd5521e0198e32d4a61e10ef6fa3dfe9a\",\"imageThumbnail\":\"88e8b06fd5521e0198e32d4a61e10ef6fa3dfe9a\",\"originalImageHeight\":837,\"originalImageWidth\":567,\"altText\":\"\",\"fileName\":\"AVDAC_6.jpg\"}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"ab51b044-72cf-4876-891c-399d936f3db0"},{"id":"83b0bf14-7e67-411e-91b0-f7f2df89fed1","value":"Een nieuwe visie voor een gemeente brede opgave: alles voor de Amsterdamse collega","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"c882751b-2a0c-44dd-8df7-ab17b0e299cf"},{"id":"4788022c-0f9a-4dee-a459-9b527fda4d31","value":"{\"root\":{\"children\":[{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"“Wat als je nieuwe baan bij de gemeente Amsterdam voelt als thuiskomen?” \",\"type\":\"text\",\"version\":1},{\"type\":\"linebreak\",\"version\":1},{\"type\":\"linebreak\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Starten met een nieuwe baan is een belangrijke mijlpaal. Toch werd het instroomproces binnen de gemeente vooral benaderd als een keten van administratieve stappen. \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Binnen de Verbeteraanpak lag de nadruk op cijfers: Hoe lang duurt het proces? Hoeveel collega’s hebben hun werkmiddelen op dag één? Hoeveel uitstroom is er? Wat ontbrak, was inzicht in de ervaring achter die cijfers.  Wat betekent dit proces voor de mensen die bij ons beginnen?  En wat zegt hun eerste indruk over wie wij als organisatie zijn? \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Onze uitdaging: proceslogica en menselijke ervaring met elkaar te verbinden en zichtbaar te maken waar het systeem de bedoeling in de weg zit. \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Ons onderzoek leidde tot vier concrete ideeën voor verbetering die nu door de collega’s uit team Verbeteraanpak ter harte worden genomen en een nieuwe visie voor de hele opgave: Alles voor de Amsterdamse Collega.\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1}}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"9ec6e1e5-2ca0-4ec8-a9bf-ca1159b319ba"},{"id":"74019b82-2080-49f5-8d2d-1f18e922249e","value":"{\"root\":{\"children\":[{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Hoe kunnen we het instroomproces verschuiven van procesgericht naar mensgericht en starten bij de gemeente laten voelen als een warm onthaal?\",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1}}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"025af902-370b-4e53-971f-79a911bd7495"},{"id":"102b4491-8c84-44da-b187-33615d6005b6","value":"{\"root\":{\"children\":[{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Door de verhalen van verschillende collega’s te combineren met bestaande data ontstond een rijk en samenhangend beeld: niet alleen van het proces, maar van de totale ervaring, inclusief momenten die vaak buiten scope vallen.  Uit het onderzoek kwamen vier kerninzichten naar voren:  \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"left\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Een nieuwe baan is een\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":2,\"mode\":\"normal\",\"style\":\"\",\"text\":\" life event \",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"maar zo behandelen we het niet  \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"value\":1},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Het proces zit vol eerste indrukken en iedere eerste indruk telt  \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"value\":2},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Niemand voelt zich eindverantwoordelijk voor een goede start  \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"value\":3},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Leidinggevenden moeten omwegen zoeken om dingen geregeld te krijgen  \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"value\":4}],\"direction\":\"ltr\",\"format\":\"start\",\"indent\":0,\"type\":\"list\",\"version\":1,\"listType\":\"bullet\",\"start\":1,\"tag\":\"ul\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"De inzichten zijn vertaald naar concrete verbeteringen waar de Verbeteraanpak direct mee aan de slag konden.  \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"left\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"left\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Daarnaast leidde het onderzoek tot interesse in een mensgericht narratief voor de digitaliseringsopgave IDU. In plaats van denken in Instroom–Doorstroom–Uitstroom, introduceerden we het perspectief: \",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Alles voor de Amsterdamse collega\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\". Met dit nieuwe frame staat de mens, de collega waar we het voor doen nadrukkelijker centraal in de keuzes. Collega’s denken minder vanuit losse processtappen en meer vanuit de totale medewerkersreizen.  \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"left\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":\"ltr\",\"format\":\"left\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Het gesprek binnen de digitaliseringsopgave is verschoven van “wat moet er gebeuren?” naar “wat betekent dit voor de Amsterdamse collega? \",\"type\":\"text\",\"version\":1}],\"direction\":\"ltr\",\"format\":\"left\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"}],\"direction\":\"ltr\",\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1}}","itemId":"954bde95-e48a-416b-b22a-b3f66cde957f","fieldSchemaId":"ab7375dd-e22f-4144-a90d-1e79af5512bd"}]}}}},"slugByItemId":{"954bde95-e48a-416b-b22a-b3f66cde957f":"van-instroomproces-naar-een-warm-onthaal","ab980065-7582-4968-9f3b-57ca4fe7a089":"slim-aanbesteden","56a1bb7b-0f9e-4144-bba7-e094786cf349":"rechtvaardig-vervoersbeleid","45983517-5c8f-4e74-ae02-1eb4539260de":"connect-jongeren-ontwerplab","90ba542c-411f-455a-a42b-bcdc8acb44e6":"slim-melden-met-ai","cab3fcbd-cc90-4ed0-8910-5e77515a5218":"inclusievere-verkeersinzichten"}}